Operational Procedures
The Operating Standards listed below have been automatically translated from Greek using third-party translation services. We are not responsible for the accuracy, completeness, or reliability of this translation.
To avoid any misunderstanding that may arise from an imperfect translation, you should seek appropriate professional advice or refrain from using this website.
Office Hours for the Public: Monday – Friday, 10:00 – 18:00 (official public holidays excluded).
The following standard operating procedures apply to all clients (property owners, sellers, landlords, buyers, and tenants) who wish to receive services from our company.
1. Recording and Security Measures
The entrance, meeting areas within our office, and any third-party facilities we may use for client meetings are subject to video surveillance according to our Privacy Policy.
Telephone conversations may also be recorded; in such cases, a warning message will be played before the call begins.
2. Identification Requirements
There is no general requirement to present identification upon entering our office or prior to initiating cooperation.
However, you may be asked to show a valid photo ID depending on security protocols in our facilities or in third-party premises.
All data is processed according to our Privacy Policy.
3. Requirements for Property Viewings
To arrange a viewing, the following are required:
• Prior signing of a Property Viewing Authorization, including full client details, property description, location, value, and our brokerage fee.
• Presentation of a valid photo ID.
This information may be disclosed to the property owner or their legal representative if requested.
4. Buyer / Tenant Representation
An exclusive buyer or tenant representation agreement is not mandatory.
A minimum fee may apply for each viewing depending on property type, value, or special characteristics. Your Agent will inform you if such a fee applies.
Proof of funds may be required depending on the property type and intended use, in accordance with Anti-Money Laundering regulations.
If bank financing is required, loan pre-approval is mandatory.
5. Exclusive Representation for Sellers / Owners / Landlords / Developers
An exclusive representation agreement is required for promoting and brokering any property offered for sale, rent, development, or exchange.
More information can be found on the Owners/Sellers page and in the Sellers FAQ section.
Property Sales Process
Your Home Sold™ applies a comprehensive and fully documented framework ensuring legality, safety, and transparency at every stage.
1. Submission of a Written Offer
The buyer submits a written offer, which is non-binding and expresses their intention to purchase under specific terms.
2. Transmission of the Offer to the Seller
Your Home Sold™ forwards the offer to the seller and explains all terms clearly and accurately.
3. Seller’s Written Acceptance
The seller may accept the offer in writing.
However, the agreement only becomes binding once the buyer submits the earnest money deposit.
4. Payment of the Deposit – Start of Binding Commitments
The process becomes mutually binding once the buyer deposits the earnest money in Your Home Sold’s™ bank account, where we act as escrow agents. Read more about payments and escrow services.
Key points:
• Deposits are handled via banking system only.
• Receipts are issued for all amounts.
• Funds remain in escrow until contract completion.
5. Support Until Contract Completion
Your Home Sold™ provides:
• Objective and impartial representation
• Full oversight of all steps
• Coordination of documents and timelines
• Ongoing guidance to both parties
• Collaboration with notaries, engineers, lawyers, and public authorities
Our goal is a lawful, orderly, and safe transfer.
6. Seller Withdrawal or Property Issues
If the seller withdraws or if a legal/technical issue arises that cannot be resolved within a reasonable timeframe, the buyer receives:
• A full (100%) refund of the deposit
• Compensation equal to 50% of the deposit for incurred expenses
Your Home Sold™ is responsible for executing this compensation as escrow agent.
7. Buyer Withdrawal
If the buyer withdraws without justification:
• 50% of the deposit is paid to the seller as compensation
• 50% is retained by Your Home Sold™ to cover legal and administrative costs
8. Transparency and Legal Compliance
Your Home Sold™ adheres strictly to:
• Written documentation
• Bank-only financial transactions
• Full disclosure
• Compliance with real-estate and civil legislation
Cash payments or informal agreements are not accepted. Also check Fraud Prevention page.
9. Right of Withdrawal & Brokerage Fee Clause
If either party refuses to follow the documented and institutional process, Your Home Sold™ may withdraw from mediation.
In such cases, the full brokerage fee (100%) becomes immediately due, as our work in securing the financial agreement has been completed.
By implementing this methodology, Your Home Sold™ ensures a secure, lawful, and professional process, eliminating risk for all parties.
Your assigned Agent is available for any questions.
For issues not covered here, please use the contact form.